Warranty & Returns Policy
## Product Warranty
Petriva offers a *limited warranty* on eligible products purchased through our website.
Unless otherwise stated on the product page, our smart pet feeders include a *1-year limited warranty* covering manufacturing defects and faults under normal use.
### What the Warranty Covers
* Defects in materials or workmanship
* Functional issues not caused by misuse
* Products that fail to operate as intended under normal household use
### What the Warranty Does Not Cover
* Normal wear and tear
* Accidental damage, misuse, or improper installation
* Damage caused by unauthorized modifications or repairs
* Issues resulting from improper cleaning or maintenance
* Damage caused by power surges, water exposure, or external factors
## Warranty Claims
To submit a warranty claim, please contact our support team with:
* Order number
* Description of the issue
* Clear photos or videos showing the problem
📧 Email: support@petriva.shop
If your claim is approved, we may offer:
* A replacement product
* A partial refund
* A full refund (depending on the situation)
Warranty solutions are provided at Petriva’s discretion based on the nature of the issue.
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## Warranty Period
The warranty period begins from the *date of delivery*, not the order date.
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# Returns & Refund Policy
## Returns Eligibility
We accept returns under the following conditions:
* The return request is made within *30 days of delivery*
* The product is *unused, **undamaged, and in its **original packaging*
* Proof of purchase is provided
Certain items may not be eligible for return due to hygiene or safety reasons unless defective.
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## Non-Returnable Items
Returns may not be accepted for:
* Used or damaged items
* Products damaged due to misuse or improper handling
* Items returned without original packaging
* Clearance or final sale items (if applicable)
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## How to Request a Return
To request a return, please contact us first:
📧 Email: support@petriva.shop
* Order number
* Reason for return
* Photos (if the item is defective or damaged)
Returns sent without prior approval may not be accepted.
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## Return Shipping
* Customers are responsible for return shipping costs unless the item is defective or incorrect
* We recommend using a tracked shipping service
* Petriva is not responsible for returns lost in transit
Return instructions will be provided once your request is approved.
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## Refunds
Once we receive and inspect the returned item:
* Approved refunds are processed within *5–10 business days*
* Refunds are issued to the original payment method
* Original shipping fees are non-refundable (unless the return is due to our error)
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## Damaged or Defective Items
If your item arrives damaged or defective:
* Contact us within *48 hours of delivery*
* Provide photos or videos of the issue
We will arrange a replacement or refund at no additional cost where applicable.
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## Cancellations
Orders can be canceled *only before shipment*.
Once an order has been dispatched, it cannot be canceled and must follow the return process.
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## Contact Information
For warranty or return questions, contact us:
📧 Email: support@petriva.shop
📍 Business Address:United Kingdom