Refund policy

## Returns Eligibility

We accept returns under the following conditions:

* The return request is made within *30 days of delivery*
* The product is *unused, **undamaged, and in its **original packaging*
* Proof of purchase is provided

Certain items may not be eligible for return due to hygiene or safety reasons unless defective.

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## Non-Returnable Items

Returns may not be accepted for:

* Used or damaged items
* Products damaged due to misuse or improper handling
* Items returned without original packaging
* Clearance or final sale items (if applicable)

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## How to Request a Return

To request a return, please contact us first:

📧 Email: support@petriva.shop

* Order number
* Reason for return
* Photos (if the item is defective or damaged)

Returns sent without prior approval may not be accepted.

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## Return Shipping

* Customers are responsible for return shipping costs unless the item is defective or incorrect
* We recommend using a tracked shipping service
* Petriva is not responsible for returns lost in transit

Return instructions will be provided once your request is approved.

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## Refunds

Once we receive and inspect the returned item:

* Approved refunds are processed within *5–10 business days*
* Refunds are issued to the original payment method
* Original shipping fees are non-refundable (unless the return is due to our error)

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## Damaged or Defective Items

If your item arrives damaged or defective:

* Contact us within *48 hours of delivery*
* Provide photos or videos of the issue

We will arrange a replacement or refund at no additional cost where applicable.

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## Cancellations

Orders can be canceled *only before shipment*.
Once an order has been dispatched, it cannot be canceled and must follow the return process.

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## Contact Information

For warranty or return questions, contact us:

📧 Email: support@petriva.shop
📍 Business Address:United Kingdom