Privacy policy

## 1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

### Personal Information

* Name
* Email address
* Shipping and billing address
* Phone number (if provided)
* Payment details (processed securely by third-party payment providers; we do not store full payment information)

### Order & Usage Information

* Products purchased
* Order history
* IP address
* Browser type and device information
* Pages visited and interaction data

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## 2. How We Use Your Information

We use your information to:

* Process and fulfill orders
* Communicate order updates and support inquiries
* Improve our website, products, and customer experience
* Prevent fraud and ensure site security
* Comply with legal and regulatory obligations

We only collect information necessary to provide our services.

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## 3. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

* Payment processors
* Shipping and fulfillment partners
* IT and website service providers
* Legal or regulatory authorities when required by law

Your data is *never sold* to third parties.

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## 4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

* Enable essential website functionality
* Analyze website traffic and performance
* Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

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## 5. Data Retention

We retain personal information only for as long as necessary to:

* Fulfill orders
* Provide customer support
* Meet legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymized.

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## 6. Data Security

We take reasonable measures to protect your personal information, including:

* Secure website infrastructure
* Encrypted connections (SSL)
* Restricted access to sensitive data

While no online system is completely secure, we strive to protect your information using industry-standard practices.

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## 7. Your Rights (UK & GDPR)

If you are located in the UK or EU, you have the right to:

* Access your personal data
* Request correction of inaccurate data
* Request deletion of your data
* Object to or restrict certain processing
* Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

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## 8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

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## 9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

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## 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

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## 11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email:support@petriva.shop
📍 Business Address: United Kingdom