Shipping policy
Shipping Information
Petriva is an online retailer offering smart pet care products to customers in the United Kingdom and selected international locations. All orders are processed online and shipped directly from our trusted supplier network.
We aim to provide clear and transparent shipping information so you know what to expect before placing an order.
Order Processing Time
Orders are typically processed within 1–3 business days
Processing time includes order verification, quality checks, and packaging
Orders placed on weekends or public holidays are processed on the next business day
Estimated Delivery Time
Delivery times may vary depending on product availability and destination.
United Kingdom: Estimated delivery time: 7–14 business days
International Orders: Estimated delivery time: 10–20 business days
Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or high-demand periods.
Shipping Costs
Shipping costs are clearly displayed at checkout before payment
Some products may qualify for free shipping, which will be indicated on the product page
There are no hidden shipping fees.
Tracking Information
Tracking details are provided once your order has been dispatched
Tracking information may take 24–72 hours to become active
You will receive tracking updates via email when available
Shipping Carriers
Orders are shipped using reputable international and local carriers to ensure safe and reliable delivery. Carrier selection depends on your location and the shipping method used by our fulfillment partners.
Customs & Duties
For international orders:
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
These charges are determined by local customs authorities and are outside our control
UK customers generally do not incur additional customs fees.
Incorrect Address or Failed Delivery
Please ensure your shipping address is accurate and complete at checkout.
Petriva is not responsible for:
- Delays or failed delivery due to incorrect or incomplete addresses
- Orders returned due to unsuccessful delivery attempts
- If an order is returned to the sender, we will contact you to arrange reshipment or resolution.
- Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe:
- Please contact our support team
- We will investigate with the carrier and provide updates
- In the event of a confirmed lost shipment, we will arrange a replacement or refund according to our policies.
Contact Us
If you have any questions about shipping, feel free to contact us:
📧 Email: support@petriva.shop