Terms of service
Last updated: 10/02/2026
Welcome to Petriva. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website.
About Us
Petriva is an online retail store offering smart pet feeding and care products. We operate as an online business and work with trusted suppliers and fulfillment partners to deliver products to our customers.
Eligibility
By using our website, you confirm that:
- You are at least 18 years old, or
- You have permission from a parent or legal guardian
Products & Information
- All product descriptions, images, and specifications are provided for informational purposes
- We strive for accuracy but do not guarantee that all information is error-free
- Product colors and appearance may vary slightly due to lighting or screen differences
We reserve the right to update product information at any time without prior notice.
Pricing & Payments
- All prices are listed in the applicable currency and include any taxes where required
Shipping costs are displayed at checkout - We reserve the right to change prices at any time
Payments are processed securely through third-party payment providers. We do not store full payment details.
Orders & Acceptance
- Placing an order constitutes an offer to purchase
- Orders are subject to acceptance and availability
- We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors
Once your order has been confirmed and dispatched, you will receive a confirmation email.
Shipping & Delivery
Shipping times and delivery estimates are outlined in our *Shipping Policy*.
Delivery times are estimates and may vary due to factors outside our control.
Petriva is not responsible for delays caused by customs, carriers, or incorrect address information.
Returns, Refunds & Warranty
Returns, refunds, and warranty claims are governed by our *Returns & Refund Policy* and *Warranty Policy*, which form part of these Terms & Conditions.
Cancellations
- Orders may be canceled only before shipment.
- Once an order has been dispatched, it cannot be canceled and must follow the return process.
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Petriva or its content providers and is protected by intellectual property laws.
You may not copy, reproduce, or use our content without written permission.
Limitation of Liability
To the fullest extent permitted by law:
- Petriva shall not be liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product
Nothing in these terms limits liability for death or personal injury caused by negligence.
User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Provide false or misleading information
Privacy
Your use of our website is also governed by our *Privacy Policy*, which explains how we collect and use personal data.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of external sites.
Governing Law
These Terms & Conditions are governed by the laws of the *United Kingdom*.
Any disputes shall be subject to the exclusive jurisdiction of UK courts.
Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated date.
Continued use of the website constitutes acceptance of the revised terms.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
📧 Email:support@petriva.shop
📍 Business Address: United Kingdom